Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing and using the SwishrHire website (swishrhire.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About Our Services

SwishrHire FZCO provides two main categories of services:

• CX & Business Operations Consultancy: Customer experience design, support operations structuring, Zendesk governance, escalation frameworks, quality systems, training, reporting, and operational advisory.
• Recruitment & Talent Support: Sourcing, screening, shortlist delivery, interview coordination, and hiring support for business roles.

All services are subject to separate engagement agreements and scoping discussions. The information on this website is for general enquiry purposes only and does not constitute a binding offer.

3. Website Use

You agree to use our website only for lawful purposes. You must not:

• Submit false or misleading information through our forms
• Attempt to gain unauthorised access to our systems
• Use our website to distribute malware or harmful content
• Scrape, copy, or reproduce website content without permission
• Interfere with the proper functioning of the website

4. Service Enquiries

Submitting a form or enquiry through our website does not create a binding contract. All service engagements require separate written agreement, including scope, fees, and terms specific to the engagement.

5. Recruitment Support

Our recruitment support services include sourcing, screening, and coordinating candidates. We do not guarantee:

• That any specific candidate will accept an offer
• That a placement will result in business growth or commercial success
• Specific hiring timelines, though we work to agreed schedules
• That a placed candidate will pass probation or remain in role indefinitely

Replacement support is provided based on agreed engagement terms, not as an unconditional guarantee.

6. CX and Operations Consultancy

Our consultancy services provide frameworks, recommendations, and implementation support. We do not guarantee:

• Specific business outcomes, revenue growth, or cost savings
• That recommended frameworks will solve all operational challenges
• That third-party platforms (e.g., Zendesk) will perform as expected

Success depends on client implementation, team adoption, and external factors beyond our control.

7. Information Accuracy

Information submitted through our forms must be accurate and complete. We rely on the information you provide to scope services and match candidates. Inaccurate information may affect service quality and outcomes.

8. Intellectual Property

All content on this website — including text, graphics, logos, and design — is the property of SwishrHire FZCO or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Frameworks, documents, and materials developed during paid engagements remain the intellectual property of SwishrHire unless otherwise agreed in writing.

9. Limitation of Liability

To the fullest extent permitted by law, SwishrHire FZCO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.

10. External Links

Our website may contain links to third-party websites (such as LinkedIn). We do not endorse or control these websites and are not responsible for their content, privacy practices, or terms of use.

11. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.

12. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised terms.

13. Contact

For questions about these Terms of Service, please contact us at hello@swishrhire.com.